Battle WIG 2

Go from 0-10% clients referring to 25% clients referring by December 31, 2022

Lead Measure #1: More Asks

Make three in-person requests for referrals during each new matter and include a request for a referral in the disengagement/LegacyGuard transition letter.

Lead Measure #2: Improve Client Experience

First Step: 100% of clients (past and present) receive a survey, either in person (new clients) or via mail/email (past clients).